Category
Get Response & Sync Mapping
Checking the survey response is about verifying that the survey responses have been correctly synced with the Salesforce object. To check the survey response, you can follow these steps:
Attend the survey, this step is necessary so that there is data to be synced.
Run the sync setup, this step is necessary so that the survey data is synced with the Salesforce object.
Go to the Salesforce object tab section, or create a tab for the survey mapping object, This step is necessary to locate the object where the survey responses have been stored.
Open the object, this step is necessary to access the data that has been synced.
Click on the created record at the run sync setup, this step is necessary to access the specific record where the survey response has been stored.
Check all field's values, this step is necessary to verify that the survey responses have been correctly stored in the object fields.
It's important to keep in mind that this process requires appropriate permissions, and it's important to check with your Salesforce administrator before proceeding with the steps.
It's also important to verify that the object and the fields were created correctly and that the data is being synced and stored correctly to avoid errors.
It's also important to note that the sync setup runs asynchronously, which means that it's not executed immediately after you press the sync now button, It will take some time to complete depending on the data volume.
You should also confirm that the sync status is active before running the sync setup and that the object is properly set up and the fields are correctly mapped with the survey questions.